Refund policy
Effective Date: January 2024
Thank you for purchasing raw cacao beans and/or roasted or raw cacao nibs from ID Cacao & Coffee, a brand under the Why Not Coffee Importers Corporation. We prioritize the quality of our products and the satisfaction of our customers. Our refund policy for raw cacao beans, roasted or raw cacao nibs is as follows:
1. Eligibility for Refunds and Returns
- Time Frame: Returns must be initiated within 14 days of the delivery date.
- Condition of Product: Given the perishable nature of raw cacao beans and raw or roasted cacao nibs, we only accept returns if the product is defective or significantly different from its description on our website.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns and refunds.
2. Non-Returnable Items
Due to the nature of our products, we cannot accept returns on:
- Perishable Goods: Opened packages of raw cacao beans and/or raw or roasted cacao nibs cannot be returned, as they are perishable goods.
- Sale Items: Items purchased on sale or with a discount are final and not eligible for return or refund.
3. Process for Returns and Refunds
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team within the 14-day period. Provide your order number and a detailed reason for the return.
- Return Authorization: If your return request meets our policy criteria, we will provide you with a return authorization and instructions.
- Shipping: If the return is accepted, we will provide you with a prepaid shipping label.
- Inspection of Return: Once we receive the returned item, we will inspect it and notify you of the status of your refund.
- Refund Processing
- If your return is approved, a refund will be processed to your original method of payment within 14 business days.
- In cases where the product is returned due to our error (e.g., wrong or defective item), we will cover the full cost of the product and shipping.
- If the return is due to a change of mind and the product is unopened and in its original condition, you may be responsible for the return shipping costs.
4. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact our customer service.
5. Contact Information
For any questions regarding our Refund Policy or to initiate a return, please contact us at:
Why Not Coffee Importers, Corp.
2120 Dennis Street Jacksonville, FL 32204 USA
6.Policy Changes
ID Cacao & Coffee reserves the right to amend this refund policy at any time. Any changes will be effectively communicated on our website.
We value your business and appreciate your understanding of the unique considerations necessary for the sale of perishable goods like raw cacao beans and/or raw or roasted cacao nibs. Our goal is to ensure that you are satisfied with every purchase.
Thank you for choosing ID Cacao & Coffee!
Why Not Coffee Importers, Corp.
2120 Dennis Street Jacksonville, FL 32204 USA
By making a purchase on our website, you agree to this Refund Policy.